About Our Sales

Do you hold estate sales in person? 

We really miss seeing the crowds and the frenzy associated with having a few hundred of our closest friends in our warehouse, but going forward we are 100% online at williamsburg-estate-services.myshopify.com.

When will in-person sales return? 

We do not anticipate it any time in the near future.  Online is working and we plan to stick with it.

It’s not as easy as it seems to shift from an online format to an in-person format. For those who came to our in-person warehouse sales, you know that we took great pains to properly display items and make sure that everyone had room to safely maneuver around the warehouse. When COVID hit, we had to quickly pivot to online sales. Our location went from a sales floor to a warehouse almost overnight. As you can see when you pick your items up and peek around the corner, we have staff stations set up for pictures, boxes set out to bin and unbin small items, and stuff everywhere! 

How do the online sales work?

Every Sunday afternoon, Laura retreats into her home office with Apple products in hand and begins “the process.” All week long, new items were unbinned and loaded into the Shopify system. Laura makes 600-800 new items “go live” at about noon, depending on her kids’ sports schedule.  Every Thursday morning, she discounts those items that remain. Items will typically only be discounted twice before they head off to be donated, so don’t wait too long to buy that one thing you can’t live without!

OK, I made a purchase. Now what?

Easy! Now that you’ve paid for that vintage crystal birdbath and the Atari 2600, our warehouse elves (a.k.a. Emily, Colleen, Haley, and sometimes Laura), grab the printed order and start the great hunt for them! When your purchases have been gathered, checked, double checked, and bagged, your order is ready! Come on by the warehouse at 1820 Jamestown Road between 10:00 AM and 4:00 PM Monday through Friday and your new treasures will be waiting for you! If you need a pickup time outside of that window, let us know and we’ll be happy to do what we can to make it work. 

PICK-UP POLICY

• Any item not picked up within 7 days will be returned and refunded on day 8 less a 10% restocking fee.
• If you have extenuating circumstances that prevents a pickup within 7 days, please contact us (note that items picked up after 7 days of the purchase date may not be returned).

RETURN POLICY

• Any item may be returned within seven days of purchase (not pick up date, but purchase date).
• After 7 days, items may not be returned.
• Each customer will be allowed five returns a month within the seven-day pickup window. After five returns, a 10% restocking fee will be imposed for additional returns.